Customers may view the status or history of their orders at anytime by logging into our website. Upon successful login, customers should then go to "My Account" to view their recent history.
Customers may view or edit their personal information, email, shipping address, or billing address at anytime by logging into our website. Upon successful login, customers should then go to "My Account", then into Update Address.
Customers may change their password at anytime by logging into our website. Upon successful login, customers should then go to "My Account", then into Update Address. Customers are required to enter their old password first. If you cannot remember your password please Contact Us immediately and we can change it for you.
Orders are produced within 2-3 weeks of artwork approval. Once your order is shipped, it will take an additional 1-5 business days for FedEx to deliver it to you. We work hard to ensure that your order is produced and shipped as quickly as possible, so that you can start enjoying your custom apparel as soon as possible.
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What is the minimum order?
Just 12 pieces! (with some exceptions, check the description of the items that you want for an accurate minimum estimate)
Do I have to order 12 of each size?
Not at all! Customers can mix and match sizing to reach the 12 minimum, so long as the imprint size, location, and colours stay the same.
We will ship your product as it becomes available. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment.
What if I want to order in bulk? Do you have discounts for that?
We certainly do! We offer larger and larger bulk discounts when ordering 25, 50, 100, 250, or 500+ items. Take a look at our Bulk Discounts page for more information.
Unfortunately, all items are made-to-order and customized, so we do not accept returns. However, if there is a quality concern, please contact us within 10 days of your purchase and we will work with you to resolve the issue.
What if the design I make with your Online Designer is not exactly right? Will you print as is?
Each order is checked by one of our representatives to ensure the highest print quality possible. If there is any issue with your design being low quality we will be in contact with you right away. If your design needs some tweaking, feel free to tell us in the comment box upon checkout.
I don't see exactly what I'm looking for on your website, can you get other products?
Certainly! Our online catalogue is merely a collection of items we think would suit any dance studio. We belong to a vast network of manufacturers and suppliers and can pretty well source anything. If you can think of it, we can do it.
